Our support services
Our solution experts as well as our implementation partners help you make the most of the Oxalys software’s functionalities, while adapting to your context and requirements. By favouring a pragmatic and agile project methodology, our teams help you leverage all the possibilities offered by digital technology.
Need help using our solution? Our support team stays in touch and assists you in your daily work.
We make every effort to ensure the successful deployment of our solution to our clients. You benefit from a customised support, managed by our in-house support team or our implementation partners who have been carefully selected for the quality of their service. We have also set up a collaborative web platform that streamlines communication and helps us keep track of your request.
Fully focused on a Customer Success approach, Oxalys is at your side to improve performance and help you anticipate certain actions to be taken.
Lastly, the Oxalys Source to Pay solution is regularly updated so that it is always operational and perfectly secure.
SaaS enables you to access the Oxalys solution from the Internet. It eliminates the need to own the software and implement it on your own servers, and allows you to benefit from a usage-based billing system.
The Oxalys SaaS solution is hosted on a private and secure server managed by our technical teams. Therefore, no intervention is requiring on your servers.
Management of the technical platform is entirely handled by Oxalys.
Oxalys is compatible with your information system. The interfaces implementation is carried out in collaboration with your technical teams.
Access to the solution is guaranteed by an SLA (Service Level Agreement) certificate.
Data management is carried out in compliance with GDPR regulations. Oxalys also undertakes to adapt the processing of your data to the specifics of your industry or your location.
Your data remains your exclusive property and is returned to you in the event of contract termination